ATCO I-Tek delivers exceptional billing flexibility, superior customer care, and reliable information technology solutions to a diverse group of clients that operate around the world. Headquartered in Edmonton, this disciplined business-to-business service provider has proven processes and controls. ATCO I-Tek has a team of approximately 1,000 people focused on helping clients meet critical business needs.

Flexible Utility Billing & Exceptional Customer Care
ATCO I-Tek’s experience in regulated and deregulated energy markets and its flexible billing system provide a significant benefit to retail, distribution and integrated utility clients. The company offers end-to-end services – call centre, billing, payment processing, and credit and collections – in one of the most complex industry structures in North America.

ATCO I-Tek manages more than 2.3 million customer relationships, answers more than 1.6 million customer calls, produces more than 11.7 million statements, processes more than 10.6 million payments, and collects more than $3 billion on behalf of clients each year.

End-to-end Information Technology Solutions
ATCO I-Tek provides the people, processes, technology and applications to help clients achieve business goals, improve productivity, manage IT costs, and improve IT security and asset management. The company offers full lifecycle management for a diverse suite of services and technologies including: workstation, server, network and security services; mobile workforce solutions; voice systems; infrastructure planning and implementation; and technical support.
 
Clients also benefit from ATCO I-Tek’s expertise in business application strategy, architecture, development, integration, maintenance and enhancement. ATCO I-Tek supports more than 900 desktop and specialized business applications.

» www.atcoitek.com