Electricity

CONTACT US

Electricity

canada

How can we help? 

As your electricity delivery company, you can count on us. Use the following phone numbers or the online form at the bottom of this page to contact us.

GENERAL INQUIRIES

Call 1-800-668-2248, or text 1-POWER (176937) (message & data rates may apply), or fill out the form below to contact us.

  • ​Request a new service line or secondary line
  • Relocate power line or meter
  • Concerns about ATCO Electric services
  • ​Service installation or salvage
  • Safety information and education
  • Questions or comments about ATCO Electric in your community
     

Customer Assistance Centre hours: Monday - Friday 8 a.m. to 5 p.m.

DISCONNECTION NOTICE

If you have received a letter stating your power has been shut off, please contact your retailer. After you've resolved this disconnection with your retailer, they will notify us to turn your power back on and there is no need to contact us.

EMERGENCY CONTACT NUMBERS

Electricity Emergency, outages and media relations

report a power outage

Quickly and easily report a power outage in your area.

Contact Us

If you are experiencing a power outage, visit our outage map page, report the outage online or call us at 1-800-668-5506.

alberta