Natural Gas

Compensation or Reimbursement

Compensation or Reimbursement

ATCO does not typically offer compensation for gas outages or for loss of business or inconvenience caused due to required project works. Compensation may be available if we have been unable to rectify any physical damage done to your land, premises or property in situations where we are required to do so.

If you feel your specific circumstances warrant reimbursement of costs, please raise a complaint via the feedback form and an ATCO representative will be in touch within five working days.

Is it an emergency?

Have you hit a gas line? Or do you smell gas?

Call ATCO's Faults and Emergencies number - 13 13 52

For all General Enquiries, you can also call ATCO on 13 13 56

You can also email our Customer relations team:

Only local call fees apply from anywhere in Western Australia (excluding mobiles)

Report a Smell of Gas