Electricity
How can we help?
As your electricity delivery company, you can count on us. Use the following phone numbers or the online form at the bottom of this page to contact us.
GENERAL INQUIRIES
Call 1-800-668-2248 or Contact Us Online using the below form
- Request a new service line or secondary line
- Relocate power line or meter
- Concerns about ATCO Electricity services
- Service installation or salvage
- Safety information and education
- Questions or comments about ATCO Electricity in your community
Customer Assistance Centre hours: Monday - Friday 8 a.m. to 5 p.m.
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Report a Street Light Problem
If you need to report a street light problem, please fill out this form.
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High Load Moves
If you need to move a high load, contact our High Load Move Coordinator at 1-855-277-1670. For further details, please visit our High Load Moves Section.
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Oilfield and Industrial Inquiries
For oilfield/industrial inquiries, please contact a Key Accounts representative: KeyAccountsContact@atcoelectric.com or phone 1-800-668-2248.
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Land Crossing and Land Inquiries
For land crossing requests, please contact Electric Crossing Requests.
For land inquires, please contact Electric Land Inquiries.
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Other
The ATCO Electric distribution charge you see on your monthly bill from your energy retailer is regulated by the Alberta Utilities Commission.
For energy efficiency advice and information on reducing your electricity consumption, visit our Energy 101 pages.ALBERTA ONE CALL
Call or click before you dig, plant trees, or build a deck in your yard:
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Customer Data Resources
We have developed reports that can be used to create enrollment lists and to capture historical energy data. Any request for customer data requires authorization from the site customer using the Consent to Release Information. This form may be submitted by email (in PDF format) or fax.
Any request for customer data requires authorization from the customer using the Authorization and Release Form.
Contact Us
alberta
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Edmonton
ATCO Centre
10035 - 105 Street
Edmonton, AB
T5J 1C8
Phone: (780) 420-3770
Fax: (780) 420-7400
General Inquiries: 1-800-668-2248
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Calgary
5302 Forand St. S.W.
Calgary, Alberta, Canada
T3E 8B4Phone: 403-292-7500
General Inquiries: 1-800-668-2248