contact us

natural gas inquiries

natural gas

canada

How can we help? 

General questions about your natural gas service or wondering about natural gas construction near you, get in touch with us.

Our Customer Assistance Centre hours are 7 a.m. to 7 p.m (MST) Monday to Friday, closed Family Day, Remembrance Day and all stat holidays. 

Text us! 

Please note, standard message and data rates may apply.  Each message is limited to 136 characters. 

Conversations are retained for quality assurance, privacy and regulatory purposes. 

Text us at 28261

Connect with us through your smartphone

Our new video support service allows us to see what you see through your smartphone in real time. We might even be able to help you much faster than if you had to wait for a service technician to travel to your home. It sets up instantly with no download and allows you to collaborate with us on the phone on the first call. Saving you time and solving your problem faster!

Mail us!

General correspondence should be sent to:
ATCO Natural Gas Distribution, Customer Correspondence
PO Box 2409
Edmonton, AB T5J 2S3

  • Meter Exchange

    If you received a letter from us regarding a meter exchange, schedule your meter exchange appointment using our customer self-serve form.

  • Appliance Checks

    To ensure your natural gas appliances and furnace are in safe working order, they should be inspected regularly. Book your appliance check using our online form.

  • Carbon Levy

    For information on the carbon levy, visit climate.alberta.ca or call 310-0000.

  • Retailer Resources

    ATCO Gas Distribution is not an energy retailer. In Alberta, you choose the energy Retailer from which you want to buy natural gas. The Retailer sells you natural gas, provides account services and bills you.

    Customers needing more information about Retailers can visit the Utilities Consumer Advocate website.

    Retailers looking for information can visit Retailer Resources.

  • Alberta One-Call

    Call or click before you dig, plant trees, or build a deck in your yard:

General Inquiries

alberta offices

  • A - E
    • Airdrie

      84 Gateway Drive NE
      Airdrie, Alberta
      T4B 0J6

    • Beaverlodge

      301 Railway Avenue
      Beaverlodge Alberta
      T0H 0C0

    • Blairmore

      2022 130 Street
      Blairmore Alberta
      T0K 0E0

    • Bow Island

      102 5 Avenue East
      Bow Island Alberta
      T0K 0G0

    • Brooks

      640 Aquaduct Dr. (Box 1108)
      Brooks Alberta
      T1R 1B9

    • Calgary - Crowfoot

      (Crowfoot Operations Centre)
      500 Crowfoot Crescent, NW
      Calgary Alberta
      T3G 2W4

    • Calgary - Midnapore

      (Midnapore Operations Centre)
      383 Midpark Blvd, SE
      Calgary Alberta
      T2X 3C8

    • Calgary - Whitehorn

      (Whitehorn Operations Centre)
      3055 - 37 Avenue, NE
      Calgary Alberta
      T1Y 6A2

    • Calgary

      (Head Office)
      909 - 11 Avenue SW
      Calgary Alberta
      T2R 1L8

    • Camrose

      4331 38 Street
      Camrose Alberta
      T4V 3A1

    • Canmore

      1450 Railway Avenue
      Canmore Alberta
      T1W 1B9

    • Cardston

      35 3 Avenue E
      Cardston Alberta
      T0K 0K0

    • Claresholm

      5005 2 Street W
      Claresholm Alberta
      T0L 0T0

    • Cochrane

      115 3 Avenue W
      Cochrane Alberta
      T0L 0W0

    • Cold Lake

      5512 55 Street
      Cold Lake Alberta
      T9M 1R5

    • Coronation

      4912 Windsor Avenue
      Coronation Alberta
      T0C 1C0

    • Didsbury

      #133, 1001 20 Avenue
      Didsbury Alberta
      T0M 0W0

    • Drayton Valley

      #2, 2718 63 Street
      Drayton Valley Alberta
      T7A 1S8

    • Edmonton - North

      (North Edmonton Operations Centre)
      13450 - 149 Street, NW
      Edmonton Alberta
      T5V 0B7

    • Edmonton - Head Office

      (Head Office)
      10035 - 105 Street 
      Edmonton Alberta
      T5J2V6

    • Edson

      5130 1 Avenue
      Edson Alberta
      T7E 1S9

  • F - Q
    • Fairview

      10205 106 Street
      Fairview Alberta
      T0H 1L0

    • Falher

      806 Main Street SE
      Falher Alberta
      T0H 1M0

    • Fort MacLeod

      245 24 Street
      Fort MacLeod Alberta
      T0L 0Z0

    • Fort McMurray

      262 MacDonald Crescent
      Fort McMurray Alberta
      T9H 4B4

    • Fort Saskatchewan

      120, 8818 111 Street
      Fort Saskatchewan Alberta
      T8L 3T1

    • Grande Prairie

      8801 112 Street
      Grande Prairie Alberta
      T8V 6A4

    • Hinton

      B, 480 Smith Street
      Hinton Alberta
      T7V 1A6

    • Innisfail

      4940 52 Street
      Innisfail Alberta
      T4G 1S7

    • Jasper

      38 Industrial Crescent
      Jasper Alberta
      T0E 1E0

    • Lacombe

      4-4013 53 Ave 
      Lacombe Alberta
      T4I 2J6

    • Lethbridge

      410 Stafford Drive, North
      Lethbridge Alberta
      T1H 2A9

    • Lloydminster

      4205 52 Street
      Lloydminster Saskatchewan
      S9V 2B3

    • Okotoks

      234 Don Seaman Way
      Okotoks Alberta
      T1S 1A8

    • Olds

      5025 52 Street
      Olds Alberta
      T4H 1G9

    • Oyen

      113 1 Avenue West
      Oyen Alberta
      T0J 2J0

    • Peace River

      7905 104 Avenue
      Peace River Alberta
      T8S 1T1

    • Ponoka

      #1, 4213 HWY 2A
      Ponoka Alberta
      T4J 1J8

    • Provost

      5028 49 Street
      Provost Alberta
      T0B 3S0

  • R - Z
    • Red Deer

      7590 Edgar Industrial Drive
      Red Deer Alberta
      T4P 3R2

    • Rimbey

      4909 49 Street
      Rimbey Alberta
      T0C 2J0

    • Rocky Mountain House

      4130 45 A Street
      Rocky Mountain House Alberta
      T0M 1T0

    • Slave Lake

      104 Birch Road NE (P.O. Box 720)
      Slave Lake Alberta
      T0G 2A0

    • Spirit River

      47th Avenue West
      Spirit River Alberta
      T0H 3G0

    • St. Albert

      33 Boudreau Road 
      St. Albert Alberta
      T8N 4A7

    • Stony Plain

      61 Boulder Boulevard
      Stony Plain Alberta
      T7S 1Y4

    • Strathmore

      129 3 Avenue
      Strathmore Alberta
      T1P 1K2

    • Taber

      5313 50 Avenue
      Taber Alberta
      T1G 1V3

    • Tofield

      4720 46 Avenue
      Tofield Alberta
      T0B 4J0

    • Trochu

      205 Arena Avenue
      Trochu Alberta
      T0M 2C0

    • Vegreville

      4909 51 Avenue P.O. Box 610)
      Vegreville Alberta
      T9C 1R7

    • Vermilion

      4901 50 Avenue
      Vermilion Alberta
      T0B 4M0

    • Viking

      5506 54 Avenue P.O. Boc 448)
      Viking Alberta
      T0B 4N0

    • Vulcan

      110 3 Avenue
      Vulcan Alberta
      T0L 2B0

    • Wetaskiwin

      3701 48 Street
      Wetaskiwin Alberta
      T9A 2H9

    • Whitecourt

      1, 4213 42 Avenue
      Whitecourt Alberta
      T7S 0A3