We're here for you.
As we navigate the challenges of the COVID-19 pandemic, the health and safety of our customers, communities and our people is what we care about most.
ATCO has been closely monitoring the developments associated COVID-19, and in early February, 2020, we activated our Pandemic Response Plan. Since then our teams across the globe have been preparing for and responding to this rapidly changing situation. To ensure the health of our employees, and to sustain operations through the pandemic, we have implemented several enhanced protocols, including:
- Travel restrictions
- Enhanced workplace hygiene practices
- Limiting visitor and public access to our facilities
- Alternative work options for employees where possible (i.e. telecommuting)
- Cancelling or postponing large events and employee gatherings
As a provider of essential services around the world, we are determined to continue delivering the reliable service you need. To ensure our employees go home safely each day and to protect those in the communities we serve, our people who have direct interactions with customers will be practicing responsible social distancing and, in some instances, may wear enhanced personal protective equipment if needed.
We’re committed to doing our part to limit the spread of COVID-19 by following the guidance of local health authorities and governments where we operate. We continue to actively monitor the situation and will act accordingly as new information becomes available. We will provide updates on our website regularly, and will share new and relevant information through our social media channels.
To our customers around the world, please stay safe—we look forward to lending you our support through this challenging time.
Utility Deferral Payment
To help Albertans avoid additional financial hardship, the Government of Alberta is working with ATCO to allow residential, farm, and small commercial customers, who are unable to pay their bill when due, to defer their utility bills for up to 90 days. During this time, no Albertans will be cut off from these services.
Visit the Government of Alberta Website
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Accessing Our Facilities
With new restrictions on gatherings across our operations, we are taking measures to flatten the curve of COVID-19 and doing what we can to preserve the health of our employees and community members. As such, we are restricting public access to all our facilities.