New Service or Changes
Planning on building a new home or shop? Need to change, upgrade, relocate or remove your service? Call us or drop by your local office to apply for new services or make changes to an existing service.
We’ve been energizing homes, farms and businesses for more than 70 years. When the lights go out, you can count on us to respond quickly, no matter the hour or the weather. If you need new service to power your home, help moving farm equipment near power lines, or have electricity safety questions – we’re here for you.
We're happy to help
We're there for you when you need us.
Request new service, relocate a power line or meter,
or remove service
Move tall farm equipment and grain bins near power lines
Report power quality problems
Request safety information or education resources
Get answers to questions about ATCO in your community
or other ATCO services
when to contact your energy retailer
We’re your electricity delivery company. Your energy retailer buys the electricity for you, looks after your account and bills you.
Contact your retailer:
- For information about your account or bill
- To reconnect service that was disconnected for any reason
- To disconnect a service
Don’t have a retailer? In Alberta, you can choose between regulated and competitive energy retailers. The regulated retailer in our service area is Direct Energy Regulated Services. For more information and a list of competitive retailers, visit ucahelps.gov.ab.ca or call 310 4455 (toll free).