Our Services

New Connections & changes

Get connected to safe, reliable electricity

When your electricity needs a change, you can count on us to make sure you have the power you need, when and where you need it. Contact us to:

  • Connect your newly built home to the electricity grid
  • Run temporary service for construction
  • Relocate your power line or meter
  • Upgrade or downgrade your power services
  • Power your yard or security lights
  • Remove electrical facilities you no longer need
  • Connect a generator or micro generator to the grid


To reconnect or disconnect an existing service, please contact your electricity retailer.
 

What we'll need

We’ll need some basic information to get started so make sure you have the following handy:

  • Your contact details.
  • Site location. Please provide the legal land description.
    You can find this on your property tax statement.
  • Voltage and service size you require. Your electrician can
    help you with the technical information.


Read on or download our Service Requests Information Sheet to learn about how we’ll get you connected.

APPLY TODAY

Call us at 1 800 668 2248 or visit your local office.

Get Connected

Get connected in 5 easy steps

Our mission is to make energy easy for you. When you need new power service or need to make changes to an existing service, we’ll work with you step by step to meet your electricity needs quickly and safely. Every project is a bit different, but here’s what you can expect:

  1. Apply: 
    You apply by phone or in-person. It’s quick and easy.
  2. Design & Proposal:
    We design your service and prepare a proposal.
    You accept the proposal and provide payment, if required.
  3. Permits & Approval:
    You obtain an electrical permit.
    We acquire approvals from local and provincial government departments, Indigenous communities, neighboring land owners and other utilities (pipeline, phone, cable) as needed.
  4. Construction:
    You make sure your site is ready, provide us with your approved electrical permit and call your retailer to request energization.
    We coordinate materials and crews, notify neighbouring customers who may experience power outages, and complete construction.
  5. Connection:
    We receive the energize request from your retailer, install and connect the meter, and turn your power on.
    You enjoy your new electricity!

Customer Checklist

There are a few things you'll need to do to set up new power service or make changes to an existing service. We’ll take care of everything else.

  • Apply

    Call us at 1 800 668 2248 or visit your local office. We’ll need some basic information to get started, so make sure you have the following handy:

    • Your contact details.
    • Site location. Please provide the legal land description. You can find this on your property tax statement.
    • Voltage and service size you require. Your electrician can help you with the technical information.


    Once we receive your request, we’ll assign a Customer Connection Expeditor to design your service and prepare your proposal. The proposal will outline the work required, timeline and costs associated with your project. The Expeditor may contact you for more details or ask you to send additional information so we can better understand your needs. We might ask you to meet us on-site so we can confirm your requirements.

  • Accept our proposal

    We’ll send you the proposal and contact you to discuss next steps and any questions you have. If you decide to go ahead with your project, sign and return the proposal and pay any upfront costs (if there are any) at your earliest convenience so we can stay on schedule and complete your project on time.

    Note:  Any changes you make after you accept the proposal may result in extra charges and may affect the construction schedule.

  • Obtain an electrical permit and give us a copy

    You’ll need to provide us with an approved electrical permit before we can connect you to our network. Under the Alberta Safety Codes Act and Permit Regulations, an electrical permit is required to install, alter or add to an electrical system.

    Contact your municipal planning office for more information about obtaining a permit (some municipalities require an inspection) and contact your electrician early in the process to keep your project on track. We’ll secure any other required permits and approvals on your behalf.

  • Make sure your site is ready

    Complete any site work such as removing trees, secondary trenching or installing your meter base, if needed. Every project is different – we’ll discuss what’s required for your project and give you more details when we provide your proposal.

    We’ll contact you before we start construction to confirm your site is ready and may schedule a site visit if we need to verify field information.

  • Enroll with a retailer and request energization

    Contact your chosen energy retailer to enroll your new site and request energization at least 10 working days before you need power flowing. For a list of registered retailers, visit ucahelps.gov.ab.ca or call 310 4455 (toll free).

    Note:  We’ll connect your site immediately after construction if you’ve provided your electrical permit and we’ve received an energize request from your retailer.

Frequently Asked Questions

  • When should I apply?

    Apply as soon as you know the type of service you’ll need. We want power to start flowing to your site when you need it. But like any job, it takes time to do this right and many external factors can impact timing. One of the most common causes of delays is permitting and approvals. Some approvals can take four months or more. The sooner we know about your needs, the sooner we can get working on the approval process.

  • How long will my project take?

    It depends on the on the size, location and complexity of your project. We can complete many small, simple projects in as quickly as two weeks, but it can take up to six months or more depending on the size of the project, type of approvals required and if community consultation is necessary. Other factors such as inclement weather, unsafe working conditions and emergencies can also impact timelines. We’ll work with you to determine the project completion date and provide a complete construction schedule with your proposal.

  • How much will it cost me?

    We’ll provide a written quote before we do any work. Connection costs will depend on the type of service you need, how much work we have to do and how long it takes. For example, it might take longer and cost more if we have to reinforce the system to serve you, or if we have to close a road or access neighbouring properties to make the connection.

  • What happens if I don’t accept the proposal?

    The terms will expire if you don’t return the signed proposal by the deadline stated in your proposal letter. If you still need service, you’ll need to apply again.

  • Who do you need to get approvals from? How long does that take?

    Before we can start construction we need to get approvals for work on land or facilities not owned by you. Here are some of the approvals we may need and their typical timelines. We’ll acquire these on your behalf.

    Brushing/Tree Removal: 2-3 weeks

    Municipality: 2-4 weeks

    Phone/Cable: 3-4 weeks

    Pipeline Crossings: 3-4 weeks

    Alberta Transportation: 4 weeks

    Railway Crossings: 5-6 weeks

    Land Easements/Crown Approvals: 12-16 weeks

Reference Guides & Technical Info

Here are some important resource and information to help you get connected to our electricity distribution grid or change an existing service:

  • Terms and Conditions For Service

    Our Customer Terms and Conditions for Electric Distribution Service govern how we do business with you. It outlines your rights and obligations as a customer, and our responsibilities as your electricity delivery company.

  • Customer Guide to New Extensions

    The Customer Guide to New Extensions details the process we’ll follow to connect your new service to the electricity distribution grid.

  • Customer Metering and Services Guide

    Installing a new or upgraded service that will be energized by ATCO? Check out our Customer Metering and Service Guide to make sure the meter is installed correctly and safely. This guide provides metering configurations and specifications for most services under 750 volts.