Electricity delivery is a fully regulated service. That means the Alberta Utilities Commission (AUC) reviews our costs in detail and approves our rates to ensure all of our charges are fair and resonable. The AUC also approves our Terms and Conditions, and our Code of Conduct Compliance Plans.
We work around the clock to make sure the power is there when your home, farm or business needs it. The approved distribution tariffs we collect let us continue providing this service safely and reliably. Your cost for electricity delivery includes distribution tariffs and rate riders, which can change throughout the year
REA tariffs apply to farm and acreage customers who are members of a Rural Electrification Association. The tariff is approved by the REA board on behalf of its members.
ATCO Electric’s 2019 Distribution Tariffs
On December 18, 2018, the Alberta Utilities Commission (AUC) approved (in Decision 23895-D01-2018) ATCO Electric's Base Rates effective January 1, 2019.
The approved tariff is required in order to continue to provide safe and reliable service to the growing load and increased customer base in ATCO Electricity Transmission and Distribution division's service area.
- On December 14, 2018, the AUC acknowledged the changes to the quarterly Rider S effective January 1, 2019 – March 31, 2019.
- Rider S collects costs flowed through by the AESO for access to Alberta's interconnected power grid.
- Rider S is adjusted quarterly in response to changes in AESO charges to ATCO Electric.
In addition, the AUC approved changes to ATCO Electric's Rider A (Municipal Assessment Surcharge) effective January 1, 2019.
TERMS & CONDITIONS
We value our relationships with customers, the retailers who supply energy in our service area and the Rural Electrification Associations (REAs) that we operate systems on behalf of. These documents outline how we do business with you, your rights and obligations and our responsibilities.
Codes of Conduct
We’re committed to being open, fair and transparent. It’s an ATCO core value and one we take very seriously. The way we work with other industry participants, including energy retailers and other ATCO companies, is governed by two codes of conduct. These codes set out the rules and standards we follow day-in and day-out in all of our dealings.
COMPLAINTS OR QUESTIONS?
Complaints about contraventions of the Code of Conduct Regulation may be made to the Alberta Utilities Commission or the Market Surveillance Administrator. The Alberta Utilities Commission can be reached by contacting 1-780-427-4903 or email@example.com. The Market Surveillance Administrator can be reached by contacting 1-403-705-3181 or firstname.lastname@example.org. The Alberta Utilities Commission and the Market Surveillance Administrator are independent of ATCO Electric.
Complaints about contraventions of the Code of Conduct Regulation may be directed to ATCO Electric’s Compliance Officer at email@example.com for resolution. The Compliance Officer will acknowledge receipt of the dispute, complaint or inquiry within 5 working days of receipt. The Compliance Officer will respond to the dispute, complaint or inquiry within 21 days of its receipt. The response will include a description of the dispute, complaint or inquiry and the initial response of ATCO Electric to the issues identified in the submission. ATCO Electric’s final disposition of the dispute, complaint or inquiry will be completed as expeditiously as possible in the circumstances and, in any event, within 60 days of receipt of the dispute, complaint or inquiry, except where the party making the submission otherwise agrees.
ATCO Electricity Transmission and Distribution Division Compliance Officer
Phone: (780) 733-2626
20th Floor, 10035-105 St.
Edmonton, AB T5J 1C8
If you have any questions or concerns about our Privacy Commitment please contact:
Senior Director Human Resources and Privacy Officer
5302 Forand St SW, Calgary AB Canada, T3E 8B4
FOR POWER PRODUCERS
If you’re looking to produce and sell electricity to the power grid or want to produce power for your own use, you’ll want to be familiar with your rights, obligations and costs. Your local ATCO representative will work with you to bring all the pieces together and help you get started.
Application Fees as of January 1, 2019
The application fee is required prior to ATCO commencing the preparation of a cost estimate for the interconnection of the generator. Application fees vary depending on the project. Please refer to the fee schedule below to determine the correct amount for your application fee.
Missing or incomplete information could cause delays in ATCO providing a cost estimate.
|Load Following/Micro Turbine||Induction||Syncronous|
|Less than 250 kW||
|Greater than 250 kW||