Retail Energy Plans

Frequently Asked Questions

Three for All Offer

Rates and Plans

  • How do I know if a Variable or Guaranteed price is best for me?

    Our Guaranteed Rate ensures you receive a fixed rate for every kWh or GJ you use. A fixed rate means you will see smaller fluctuations on your monthly energy bill. Guaranteed rates provide the stability that’s easier to budget for. 

    Our Variable Rate is set monthly based on the actual market price plus a minimal fee. That means you could pay a little more one month, but save more the following month. People who are comfortable with rate fluctuations from month to month may prefer a variable rate. 

    Whatever you choose, remember that you’re free to change most plans at any time. That way, if the markets take an unexpected turn, you have the flexibility to switch between guaranteed or variable rates.

  • How are natural gas prices set?

    The market determines the price based on supply and demand. Weather, supply, surges in demand, environmental policies and many more things can affect the price of natural gas. All natural gas retailers provide a charge for the amount of gas consumed, plus minimal administration fees. Your bill will also include distribution and transmission charges, GST and other fees. Transmission and distribution charges are regulated by the government and are passed on directly by your provider. They cannot be changed and vary depending on where you live or are located in the province. 

  • How are electricity prices set?

    Just like natural gas, many things affect the market price of electricity. Weather, outages, supply, surge in demand and the price of natural gas (a fuel for generators) are some of the causes. All electricity retailers provide a charge for the amount of power consumed, plus minimal administration costs.

    Your bill will also include transmission and distribution charges, GST and other fees. The transmission and distribution charges are regulated by the government and are passed on directly by your provider. They cannot be changed and vary depending on where you live in the province. Explore the understanding energy section of our website to learn more.

  • What is a regulated rate?

    If you haven't entered an agreement with an energy retailer, you are currently paying the Regulated Rate Option (RRO). This means your rate fluctuates from month to month as the market fluctuates. Choosing your energy retailer allows you to choose either a guaranteed or variable rate, and gives you more control over your energy choices. 

  • Is there a penalty to cancel?

    Most of our plans allow you the freedom to switch, change or even cancel your plan at any time. We just ask that you give us 15 days’ notice. But, some plans that come with special offers and promotions might have an early departure fee. If you’re not sure, give us a call at 1.844.687.2826 and we’ll be happy to help

  • What if I move?

    If you’re moving within Alberta, you can take us with you. Let us know your new address, and we’ll transfer your current plan to your new location and call 1.844.687.2826, send an email inquiry to inquiries@atcoenergy.com or use the live web chat.

Understanding your bill

Learn how to read your retail energy bill