Freedom to Switch Offer
What is the Freedom to Switch 50% Off Offer?
Besides being a bit of a tongue twister (say “50% Off Offer” 5 times fast), we’re giving a 50% discount on our guaranteed electricity and natural gas rates for November and December 2020. You’ll see a credit on your account for the value of half your energy use during those two months.
Why November and December? That’s so far away!
Homes in Alberta use a lot of energy in the winter months. Getting 50% off in the summer isn’t worth very much. Getting 50% off in November and December 2020 is when you’ll see the biggest savings!
What does the discount include?
The 50% discount is applied to energy rates. Any other taxes, fees, distribution or transmission charges aren't included in this offer.
When will I see the credit for November and December?
Since we wait for your distributor to send us your usage, your billing period doesn’t usually follow the calendar month. You’ll see most of your credits for November and December’s energy in December and January.
Where will I see the credit on my bill?
You’ll see the credit on your statement as a “Gift from ATCOenergy."
I’m already a customer. Can I sign up for this offer too?
This offer is for new residential customers who switch to ATCOenergy between January 27 and March 29, 2020.
Can I choose my energy retailer?
Yes. In Alberta you’re free to choose a competitive retailer. If you don’t choose a retailer you’re automatically enrolled with the regulated provider in your area.
- How do I sign-up?
Do I need to cancel my services before switching to ATCOenergy?
If you’ve never chosen an energy retailer, you’re are on a regulated rate, so there’s no need to notify your provider. We take care of everything! If you already have an energy retailer, you’ll need to check the terms and conditions on your current contract.
Did you send a salesperson to my home?
Absolutely not. We respect your home and your privacy. We’ll never send a salesperson to your home. Protect yourself from door-to-door scams, and never sign an energy contract with someone who shows up at your home without an appointment.
Rates and Plans
How do I know if a Variable or Guaranteed price is best for me?
With our Guaranteed Rate, you pay a fixed rate for every kWh or GJ you use. Your rate will stay the same, but you’ll see smaller fluctuations on your monthly energy bill based on your consumption. Guaranteed rates provide stability that’s easier to budget for.
Our Variable Rate is based on the actual market price plus a minimal fee and changes monthly. You could pay a little more one month but save more the following month. People who are comfortable with rate fluctuations from month to month may prefer a variable rate.
Whatever you choose, remember that you’re almost always free to change your plan at any time. That way, if the markets take an unexpected turn, you have the flexibility to switch between guaranteed or variable rates.
How are electricity prices set?
Just like natural gas, many things affect the market price of electricity. Weather, outages, supply, surge in demand and the price of natural gas (a fuel for generators) are some of the causes. All electricity retailers provide a charge for the amount of power consumed, plus minimal administration costs.
Your bill will also include transmission and distribution charges, GST and other fees. The transmission and distribution charges are regulated by the government and are passed on directly by your provider. They cannot be changed and vary depending on where you live in the province.
How are natural gas prices set?
The market determines the price based on supply and demand. Weather, supply, surge in demand, environmental policies and many more things can affect the price of natural gas. All natural gas retailers provide a charge for the amount of gas consumed, plus minimal administration fees.
Your bill will also include distribution and transmission charges, GST and other fees. Transmission and distribution charges are regulated by the government and are passed on directly by your provider. They cannot be changed and vary depending on where you live or are located in the province.
What is a regulated rate?
If you haven't entered an agreement with an energy retailer, you are currently paying the Regulated Rate Option (RRO). This means your rate fluctuates from month to month as the market fluctuates. Choosing your energy retailer allows you to choose either a guaranteed or variable rate, and gives you more control over your energy choices.
Is there a penalty to cancel?
Depending on the term you choose, we’ll guarantee your rate for 1, 3 or 5 years. On most plans, you’re free to switch, change or even cancel your plan at any time. We just ask you to give us 15 days’ notice. Some plans that came with special discounts or offers might have an early departure fee. If you’re not sure, give us a call at 1-844-687-2826 and we’ll be happy to help.
What if I move?
If you’re moving within Alberta, you can take us with you. Let us know your new address, and we’ll transfer your current plan to your new location and call 1-844-687-2826, send an email inquiry to email@example.com or use the live web chat.
Billing and Payment
- Can I add another person to my account?
How do I pay my energy bill?
Your bill can be paid via online banking, telephone banking, at the bank, automated bank withdrawal, one-time credit card payment, pre-authorized credit card payments or by sending payment through the mail.
- How do I sign-up for electronic billing?
- How do I sign-up for email bill notifications?
- Do you have text bill notifications available?
My meter reading is wrong, how do I correct this?
For issues with your meter, please contact your distribution company. Their number can be found on the back of your energy bill.
- Where can I find my account balance?
How do I inquire about or dispute charges on my bill?
We ask that you bring any questions, discrepancies or disputes about your invoice to our attention as soon as possible. Please note that your invoice must be paid in full by the due date while any such questions, discrepancies or disputes are being addressed.