Retail Energy Plans

Moving? Take us with you

Let us know you’re moving, and we’ll make sure you have a warm welcome on moving day.  

I’m an ATCOenergy customer

Moving your ATCOenergy plan to a new home is easy. Just log in to My Account and fill in the Move Assistance form. We’ll take care of the rest.

I’m a new customer

Now’s the perfect time to choose ATCOenergy. When you pick your plan, select the day you'd like the service to start and it'll be ready at your new home.

I need to cancel my services

We're sad to see you go! If you’re moving and can’t take your ATCOenergy plan with you, give us a call and we’ll cancel your plan.

Take us with you

Moving your ATCOenergy plan is easier than choosing a sofa for your new place. Here’s what you’ll need:  

- Your move out and move in dates
- Your new address and Site ID
- A phone number or email address where we can reach you    

That’s it. We’ll take care of making sure your energy plan moves with you to your new home.  

FAQs for a smooth move