Retail Energy Plans

Understanding your bill

How to read your retail energy bill

The first step in taking control of your energy use is understanding what you pay for. We want to make our retail services as clear, simple and straightforward as we can.

Charges from several different sources are included on the bill your retailer sends you. Here’s an explanation of our invoice, so you can understand exactly what’s included, and where those charges come from.

  • Retailer

    Account holder

    There must be at least one account holder. You can add or remove another person from your account at any time by calling 1 844 687 2826, sending an email to inquiries@atcoenergy.com, or using our live web chat. And if you're moving with Alberta, we move with you. Let us know the new address and we'll transfer your current plan to your new location.

    Paying your bill

    Your bill can be paid via online banking, telephone banking, at the bank, automated bank withdrawal, one-time credit card payment, pre-authorized credit card payments or by sending payment through the mail. You can also sign-up for email bill notice by calling 1.844.687.2826 or emailing inquiries@atcoenergy.com.

    Credits

    Any promotional credits or other discounts will appear here and be deducted from your Energy Total. If you’re an ATCOenergy customer, this is where you’ll see anniversary credits every year.

    Energy Charges

    This line shows how many kilowatt hours (kWh) of electricity or gigajoules (GJ) of natural gas you used during a specified period of time. Your plan’s energy rate multiplies your usage.

    Administration Fee

    This fee covers the costs related to billing for electricity and providing customer service. (Did you know? ATCOenergy has some of the lowest administration fees in the province.)

    Energy Total

    You will see the total charge for energy used during the billing period. Some billing periods extend over two months, and it will depend on which billing cycle you are on.

  • Delivery

    Distribution companies are responsible for getting electricity and natural gas to your home or business. Distribution charges include the cost of maintaining the infrastructure needed to provide you with safe and reliable energy when you need it.

    Your distributor is determined by where you live in Alberta. Electricity and natural gas distribution rates are regulated by the Alberta Utilities Commission.

    Delivery Charges

    Distribution companies calculate their rates based on the cost of operating the distribution system and delivery of energy to homes and businesses. A portion of these charges is fixed based on the number of days in the billing cycle, while the rest fluctuate based on your consumption. Delivery and distribution charges are approved by the Alberta Utilities Commission.

    Municipal Franchise Fee (natural gas)

    This fee is set by your municipality as a charge for natural gas facilities on municipal property. Your Distributor remits this amount to your local municipality.

    Local Access Fee (electricity)

    This fee is set by your municipality as a charge for electrical facilities on municipal property. Your distributor remits this amount to your local municipality.

    Rate Riders

    These are temporary credits or charges approved by the Alberta Utilities Commission to adjust for over or under collection of approved costs.

    Rural Electrification Association (REA) Charge (electricity)

    A monthly charge for recovery of the REA monthly operating and maintenance costs and funding of the REA operating reserve.

    Estimated Read

    This is the latest estimated meter read provided by your Distributor.

    Last Actual Read

    This is the last actual meter read provided by your Distributor.

    Delivery Total

    The Distributor's total charge to deliver energy to your home or business.

  • Other

    Electricity

    Electricity is produced in large power plants. Transmission lines are the high-voltage wires and towers used to transmit power from the power plants to the local distribution systems. Distribution lines deliver low voltage energy to neighbourhoods so homes and businesses can use it.

    Distribution companies are responsible for delivering electricity to your home, measuring your consumption, and sending their charges to retailers to pass on to customers.

    Retailers receive your consumption information from the distribution company, and are responsible for your energy rates and billing you on a monthly basis.

    Natural Gas

    Natural gas is drilled from wells and refined at processing plants. High-pressure transmission pipelines transport natural gas to major markets. Low-pressure distribution pipelines deliver natural gas to areas for use by homes and businesses.

    Distribution companies are responsible for delivering natural gas to your home, measuring your consumption, and sending their charges to retailers to pass on to customers.

    Retailers receive your consumption information from the distribution company, and are responsible for your energy rates and billing you on a monthly basis.

    Meter Number and Readings

    This is the number attached to the meter installed at your premises. Distribution companies do their best to provide actual meter readings on a monthly basis. From time to time they may be unable to access your meter to get an actual meter reading. If the meter is reading incorrectly, please contact your distribution company. Their number can be found on the back of your energy bill.

    Site ID

    Every property in the province of Alberta with an electricity or natural gas meter has a unique site ID number assigned to each meter. The site ID number corresponds to the address at which the meter is located and is used by power companies to keep track of customers and the amount of energy they use.

    Account Number

    Your account number is a unique 13-digit numeric identifier that authenticates your identity and enables payment of your bill. You can find this number on the first page of your ATCOenergy bill in the top right corner. If you can't find your account number, please contact our call centre at 1.844.687.2826.

  • Carbon Levy

    Carbon Levy (natural gas)

    The Carbon Levy is part of Alberta’s Climate Leadership Plan and is tied to consumption. Reducing the amount of natural gas you use is the simplest way to reduce how much you pay. High-efficiency appliances or lowering your thermostat can help lower your carbon levy amount.

    Carbon Levy Rebate

    Two-thirds of Albertans will receive a carbon levy rebate that helps offset increased costs associated with the levy. Small businesses will also see a 33 per cent reduction their taxes as the rate is cut from 3 per cent to 2 per cent.  You’ll automatically receive a rebate if you meet the income criteria and file income tax. For more information on the rebate criteria, visit www.alberta.ca/climate-leadership-plan

    Indigenous Albertans

    Natural gas purchased by First Nation individuals for personal use on reserve or by First Nations for use on reserve are not subject to the carbon levy.

    Customers who already receive a GST exemption for natural gas on reserve should automatically receive an exemption for the levy. Otherwise, the customer should contact their natural gas service provider and provide a federal identification card or a copy of the band’s original certificate as proof of tax exemption eligibility.

    For more information regarding the carbon levy or exemption eligibility, email: tra.carbonlevy@gov.ab.ca OR phone: 780-644-4300 (Monday to Friday, 8:15 a.m. to 4:30 p.m.) Toll free within Alberta: dial 310-0000, then 780-644-4300.