It takes a distributor and retailer to bring you natural gas
Your Distributor - that's us, ATCO (Natural Gas Distribution)
ATCO Natural Gas Distribution is a distributor of natural gas. As a regulated distribution utility, we are responsible for the safe and reliable delivery of natural gas to homes, businesses, farms and institutions such as schools and hospitals. ATCO's Natural Gas Distribution division as is not an energy retailer of natural gas.
Our delivery rates are among the lowest in Canada and cover the costs of delivering the natural gas including:
- Providing 24-hour natural gas emergency response
- Measuring natural gas through monthly meter reading
- Submitting monthly meter readings to Retailers so they can bill customers
- Operating a call centre and other services to answer questions from customers and Retailers
- Building new infrastructure
- Relocating and upgrading natural gas pipelines, gate stations and other gas distribution facilities to keep pace with Alberta's growth
In Alberta, you choose the energy Retailer from which you want to buy natural gas. The Retailer sells you natural gas, provides account services and bills you. More information about Retailers is available through the Utilities Consumer Advocate.
Who to call with questions
Retailer: if you have questions about the amount charged per GJ.
ATCO Natural Gas Distribution: meter readings or total bill GJs, or if you experience an outage or emergency.
Phone numbers for both companies are on your bill.