Access to secure, reliable and affordable energy underpins the vitality of our communities. It is our responsibility to understand the evolving energy needs of our customers, and to develop efficient and effective energy solutions that support the transition to a lower-carbon energy system.
Making this transition smoothly requires long-term thinking and collaboration among members of industry, regulators, policymakers and customers. Striking the right balance between community needs, environmental stewardship, system reliability, price stability and investor confidence is essential. Our approach is multifaceted—one that recognizes multiple solutions are required, customized to each customer’s situation.
We frequently engage with our customers to measure our performance and identify opportunities to improve. We also take part in a range of multi-stakeholder discussions on our shared energy future. These discussions allow us to advocate on behalf of our customers and develop collaborative solutions.
To ensure the reliability of energy now and in the future, we maintain existing and invest in new and replacement infrastructure, and research innovative technologies. We also provide cost-effective and efficient energy solutions to our customers and advocate for energy efficiency to reduce costs.
We commit to doing our part to provide access to secure, reliable, affordable energy by:
- Developing energy solutions centered around our customers
- Exploring solutions that enable the integration of affordable renewable and lower-emitting energy alternatives
- Maintaining and modernizing our transmission, distribution, energy storage and generation infrastructure
- Participating in multi-stakeholder groups to encourage long term effective and collaborative solutions that meet the needs of our customers
- Finding ways to reduce energy consumption
- Seeking customer feedback on our performance and incorporating learnings into our operations
DELIVERING Renewable Energy To Remote Communities
In 2017, we initiated a program to interconnect these communities to the grid where possible. But for places like Fort Chipewyan in Northern Alberta, where a grid connection was just not possible, we fundamentally shifted our approach.
SUPPORTING A CLEAN ENERGY FUTURE
The Clean Energy Innovation Hub in Australia will explore the potential role hydrogen can play to complement intermittent renewable energy of wind and solar, as well as the potential for blending within the existing natural gas network.