We do everything we can to ensure our customers have access to the essential products and services we provide, around the clock. It begins with emergency preparedness for our own operations, and also includes the services we provide to support others in their times of crisis. Reacting efficiently and effectively in crisis is just part of the equation: proactive initiatives to ensure our infrastructure is resilient to climate-related risks is an important aspect of being prepared for the future.
We take a proactive approach to emergency preparedness and response. We track risks, such as extreme weather, so we are ready to respond when called upon. When incidents occur that impact our natural gas and electric utilities, we work quickly to restore services and support first responders. After incidents, we debrief to learn how we can improve.
As a utility provider, we take a risk-based approach to asset management. We continue to ensure our customers have access to safe, secure, reliable and affordable energy through strategies such as evolving design specifications, proactive route selection, insurance and regular maintenance and inspections. Grid modernization also ensures we can continue to meet our customers’ needs into the future.
ATCO is also available to help others when disaster strikes. We provide disaster and emergency management services around the globe, partnering with governments, first responders and militaries to respond to catastrophic events. Our integrated business approach means we can offer diverse products and services to support others in crisis, including modular housing units so people impacted by crisis – and those who are there to help – have a safe and comfortable place to work or rest.
We commit to delivering service excellence and innovative business solutions in a responsible manner by:
- Maintaining and modernizing our transmission, distribution, energy storage and generation infrastructure using a risk-based approach to ensure we meet customer needs now and into the future.
- Training our people to enable safe, timely and effective emergency response that minimizes disruptions.
- Providing emergency response services to our global customers.
- Maintaining our long-term relationships with suppliers so we can provide consistent and reliable products and services.