Is your Power out?
1. Toggle Map Layers on and off by clicking the visibility button at the right end of each map layer
2. Click on an outage marker on the map to view details about that outage and the number of customers affected.
3. When outages are located close together you'll find them in the "group" marker when the map is zoomed out. Just click on the marker to zoom in closer to view each outage as separate markers.
DON’T GET CAUGHT IN THE DARK
Power outages can happen any time – and usually without warning. Most are very short, but it's important to be prepared if they last longer.
Download our Power Pack Guide to find out what you should include in your pack, and general tips on what to do during an outage.
POWER OUTAGE TIPS
If you’re experiencing an outage:
- Make sure it’s not your fuse or breaker.
- Check our My ATCO Electricity - Track & Report Power Outages app. It's likely we already know about the problem and are working to fix it.
- Report the outage, if it hasn’t been already. Call 1 800 668 5506, use our online form or our app.
- Turn off or unplug sensitive appliances and electronics to protect them from power surges.
- Preserve heat, where possible. Close blinds or drapes and avoid opening doors. Do not use outdoor barbecues, kerosene or camping heaters indoors, as they emit carbon monoxide.
- Keep an eye on the outage map or your app, and follow us on Twitter @ATCOElectric for updates.
WHY DOES THE POWER GO OUT?
Most power outages are caused by severe weather. Strong winds can topple trees onto power lines. Lightning may strike power poles, lines or other equipment. Freezing rain, heavy snow or frost can build up on lines and break or damage them.
Construction and Vehicle Accidents
Another common cause of outages is accidental contact, including underground or overhead power lines at construction sites, and vehicle accidents with power poles, lines or other equipment.
Birds, squirrels, raccoons and other animals may contact equipment or chew into a power line. In our service area, it’s not uncommon for beavers to “fall” trees onto power lines.
Though we regularly inspect, maintain and update our equipment, occasionally cables, connectors, switches or other equipment fail and trigger an outage.
Sometimes, we need to interrupt service so we can work on the system safely. We try to avoid this but when we can’t, we give customers as much notice as possible.
Supply and Demand
Service disruptions can occur when electricity supply doesn’t meet demand, such as when a generating unit goes down during a heat wave or peak use. These situations are rare.
If disaster strikes, we offer disaster and emergency management services around the globe, partnering with governments, militaries and first responders. Learn how we’re expanding emergency preparedness in our #Sustainability Report: https://t.co/XGzooAzOYA #AlwaysThereAnywhere https://t.co/sqeBCHubLV