Natural Gas

Outages and Emergencies

Emergency situations can occur at any time. Stay safe by being prepared.

When in an emergency, call ATCO Natural Gas Distribution's emergency line 24 hours a day.

1-800-511-3447

We have information to help you get prepared for emergency situations:

Smell Natural Gas?

A pungent, rotten egg odour is added to natural gas so it is detected for safety reasons. If you smell gas inside a building:

  • Leave immediately.
  • Leave lights and appliances alone.
  • Call ATCO or 911 once you are outside 

 

If you smell gas outside a building:

  • Call ATCO or 911 immediately.
  • Keep people away from the area.
  • Do not smoke or light any flames.

 

No Heat?

Call ATCO's emergency line but in the meantime, take care using other heat sources:

  • Indoor electric heaters are safe.
  • Avoid wood fireplaces (you need to open a nearby window). 
  • Never use outdoor barbecues, kerosene heaters or camping heaters indoors (they emit carbon monoxide).