Natural gas delivery is a fully regulated service in Alberta. The Alberta Utilities Commission (AUC) reviews our costs and approves our rates to ensure customers pay fair and appropriate costs. The AUC also approves our Terms and Conditions, and our Code of Conduct Compliance Plans.
Natural Gas Rates
We work around the clock to make sure you have natural gas whenever you need it to heat your home, enjoy a hot shower or cook a meal for your family. The distribution charge on your bill covers our costs to provide this service to your home or business safely and reliably.
Your cost for natural gas delivery includes distribution rates and rate riders.
The Load Balancing Deferral Account Rider (Rider L) relates to the balancing of ATCO's Natural Gas Distribution system. A rider related to this can require a recovery of costs from customers or can result in a refund to customers from time to time, based on the rules established by the Alberta Utilities Commission.
The Interim Rider S rate collects or refunds from customers the costs associated with recent regulatory decisions from the Alberta Utilities Commission.
The Transmission Service Charge collects from customers the costs for transmission service to its distribution system. The Alberta Utilities Commission has approved implementation of the charge to recover costs associated with transmission service.
The Weather Deferral Account was created to account for the effect of temperature fluctuations on billings to customers. Rider W is applied because the actual natural gas delivery revenue was lower (higher) than the normal natural gas delivery revenue, due to warmer (colder) than expected temperatures.
How Are You Billed?
You’re billed based on how much natural gas you use each period. We convert your meter readings into gigajoules (GJ), the unit of measurement for natural gas to determine your usage for each billing period. That number is provided to your energy retailer for billing purposes.
Distribution costs are billed based on a fixed charge (applied to each day within a charge period) and a variable or demand charge (collected per GJ of natural gas consumed during the period).
Terms and Conditions
We value our relationships with customers and the retailers who supply energy in our service area. The Terms & Conditions outline how we do business with you, your rights and obligations, and our responsibilities.
Your current natural gas delivery rates are provided based on where in the province you are and by how much natural gas you consume.
Codes of conduct
We’re committed to being open, fair and transparent. It’s an ATCO core value and one we take very seriously. The way we work with other industry participants, including energy retailers and other ATCO companies, is governed by two codes of conduct. These codes set out the rules and standards we follow day in and day out in all of our dealings.