Natural Gas Safety

Staying Safe Around Natural Gas

Your safety is important to us and that’s why delivering safe and reliable natural gas to your home is our priority.

  • Carbon Monoxide

    Carbon monoxide (CO) is an invisible, silent odourless toxic gas, often referred to as the ‘silent killer’. In an enclosed space, such as a home or garage, CO exposure can lead to serious illness or death. 

    Learn how to prevent and detect CO to keep you and your family safe.

  • Digging Safely

    Natural gas pipelines run inside and outside your home. Whether you’re renovating your home, building a fence or doing any kind of digging in your yard, there are underground utility lines that you need to be aware of.  

    Learn how to work safely around natural gas lines in and around your home.

  • Line Survey Program

    As part of our commitment to your safety, every year from May to October, we inspect thousands of kilometers of our pipelines as part of our Natural Gas Line Survey Program. 

    Learn more about our natural gas line survey program.

  • Uncapped Gas Lines

    Sometimes gas lines are not properly closed off.

    This happens when a natural gas appliance (like a dryer or stove) is replaced with an electric one or removed altogether – and the gas line is not properly capped or plugged.

  • Cross Bores

    A cross bore, also called a blocked sewer line, is caused when a natural gas line is accidentally drilled through a sewer line during installation. A cross bore can potentially cause a back up in your pipe which will need to be cleared.

Smell Natural Gas? Don’t have heat in your home?

We got your back. 

Emergency situations can happen at any time and we want to make sure you and your family are safe. Prepare yourself for any emergency, not just a natural gas outage, by having extra supplies available. 

If you smell natural gas or have no heat in your home, call our natural gas emergency line at 1-800-511-3447, 24 hours a day, 365 days a year.

DYK - a pungent, rotten egg odour is added to natural gas so we can detect it for safety reasons.