Get natural gas in place safely and reliably
New Connections
Looking to install natural gas for a new development or property being constructed? Or are you demolishing or renovating a building and need to disconnect, move or alter the path of a natural gas service line? Or are you a commercial customer looking to apply for a new natural gas line?
Simply contact us to get started.
Call Toll-Free in Alberta: 310-5678
Things to have handy:
- Your contact information.
- Site ID or Site location information. Have an existing service but not sure of your Site ID? Check you bill or visit Utilitynet.net to search for it.
- The type of service you require. Note: As of July 1, 2019, there is a new fee for service line disconnection. For more information, look at our service line disconnection FAQ
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Phase 1 | Contact us
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YOU contact us by phone 310-5678 or visit us in person at your local office. Have your site location and service requirements handy! We'll walk through completing the Contract for Service Line form together and talk about fees, required documentation and timelines. (Please note that things like building readiness, location of the new service line and time of year can impact how quickly we can install your new service.)
If you build more than five homes a year, you may benefit from creating an account for our ATCO Gas Connects community where you can submit new service requests online quickly and easily. If you already have an ATCO Gas Connects account, simply login and submit your request! If you have questions about ATCO Gas Connects, email GasConnects@atco.com.
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Phase 2 | Set Up a Retailer Account
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WE will let you know once your contract has been approved and you have been assigned a Site ID.
YOU will use your Site ID to set up a retailer account at www.ucahelps.alberta.ca. If a Site ID has already been created, visit Utilitynet.net to search for it. .
*Tip* The sooner your retailer sets up your account, the sooner they will notify our Natural Gas Distribution division. Please do not ask the retailer to post-date the start of your account. This can create delays.
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Phase 3 | Inspection
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YOU let us know your site is ready for inspection once you have set up the retailer account.
WE will inspect the site to make sure it is safe and ready for gas line installation.
YOUR heating contractor will need to have their work inspected and obtain a proper permit from the local governing authority. This approved permit will need to be provided to our Natural Gas Distribution division.
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Phase 4 | Natural Gas Service Line Installation
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WE will arrange for installation of the service line once the site passes inspection.
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Phase 5 | Meter Installation
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WE will install the meter once the natural gas service line is in. Make sure you have your permit and retailer in place.
YOU enjoy your new natural gas service!
Resources and Information
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New Service Line for Developers
Guides to Natural Gas Servicing:
If you are in the Edmonton or Calgary, please complete and submit the Commercial Service Request Requirements.- Plan your meter area requirements (PDF)
- Plan your commercial meter enclosure (PDF)
- Applying for residential gas service (PDF)
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New Commercial Service Line
If you are in the Edmonton or Calgary, please complete and submit the Commercial Service Request Requirements.
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Your Natural Gas Retailer Account
ATCO is your natural gas distributor. We are like the delivery service for your natural gas and ensure safe and reliable supply of natural gas for your site.
When you set up a new natural gas connection, you need to work with us, but you also need to choose a retailer. The retailer will be responsible for setting you up a retail account, issuing bills and collecting payment for the natural gas you use each month. If you'd like to add another name to your natural gas bill, contact your retailer directly. You can find your retailer's phone number on your natural gas bill.
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Who can View Your Information
As part or our commitment to protecting your privacy, ATCO's Natural Gas Distribution division will only release site information to the customer named by your retailer.
If you would like to authorize someone else to accesss your ATCO Natural Gas Distribution information, you need to complete, sign and submit the following form:
If you are the site customer and require information to be released one time only from ATCO's Natural Gas Distribution to a third-party, please complete and return the following form:
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Install a Gas Meter
Your natural gas meter is important in helping us understand how much natural gas you use.
Find information about installing a gas meter.
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Common Trench Backfill (Calgary Homebuilders)
For Calgary homebuilders, click here to complete your Common Trench Backfill request.
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Create New Account
In Alberta, natural gas retailers are responsible for setting up natural gas accounts, issuing bills and collecting payment.
To set up a retailer account, visit www.ucahelps.alberta.ca and choose the retailer that best meets your needs.
Note: you will need your site ID which can be found on www.utilitynet.net
Did you know?
ATCO's Natural Gas Distribution division is not a retailer. We are a distributor—which means we ensure the safe and reliable delivery of natural gas to your home or business.
If you’d like to add another name to your natural gas bill, contact your retailer directly. You can find your retailer’s phone number on your natural gas bill.
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Obtain Account Information from ATCO (Natural Gas Distribution)
As part of our commitment to protecting your privacy, ATCO's Natural Gas Distribution division will only release site information to the customer named by your retailer.
If you would like to authorize someone else to access your ATCO Natural Gas Distribution information, you need to complete, sign and submit the following form:
If you are the site customer and require information to be released one time only from ATCO's Natural Gas Distribution to a third-party, please complete and return the following form:Questions? Contact us!
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Install a Gas Meter
Your natural gas meter is important in helping us understand how much natural gas you use.
Find information about installing a gas meter.
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Install New Service Lines
Take a look at what you need to do before applying for a natural gas service line installation.
For developers, we have a guide available for you to outline what we might need from you to provide natural gas to your developments:
If you are a commercial customer looking to apply for a natural gas service line, please call us at 310-5678 and we can point you in the right direction.
If you are in the Edmonton or Calgary, please complete and submit the Commercial Service Request Requirements.
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Remove Disconnect or Alter a Service Line
Are you demolishing or renovating a building and need to disconnect, move or alter the path of a natural gas service line?
To get the process started, contact us! We will ask you to describe the work you need done and then point you in the right direction.
As of July 1, 2019, there will be a new fee for service line disconnection.
For more information please read our service line disconnection FAQ.
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Common Trench Backfill (Calgary Homebuilders)
For Calgary homebuilders, click here to complete your Common Trench Backfill request.