Service Requests

YOU submit your request through Quick Connect

For help getting your account set up, check out our Quick Connect onboarding guide. Each type of request requires different information and documentation. Detailed information about the information required by service type can be found in Request Types. Please note that things like building readiness, location of the new service line, and time of year can impact how quickly we can complete your request.​

YOU will be able to accept the quote, sign the contract, and pay the prepayment invoice online through Quick Connect.

WE will let you know once your contract has been approved and you have been assigned a Site ID.

YOU  will use your Site ID to set up a retailer account at www.ucahelps.alberta.ca.

*Tip* The sooner your retailer sets up your account, the sooner they will notify our Natural Gas Distribution division. Please do not ask the retailer to post-date the start of your account. This can create delays. 

YOU let us know your site is ready for inspection.  Ensure your site is ready for inspection by reviewing the Site Readiness requirements.​

WE will inspect the site to make sure it is safe and ready for work to be completed.

YOU will be able to view the status of your site inspection in Quick Connect.​

YOU or YOUR heating contractor will need to obtain a proper permit from the local governing authority. This approved permit will need to be provided to our Natural Gas Distribution division. 

WE will arrange for the natural gas service line installation, removal, alteration or secondary service work to be completed once the site passes inspection (if required). 

WE will install the meter once the natural gas service line is in. Make sure you have your permit and retailer in place. ​

YOU enjoy your new natural gas service!

YOU will receive another invoice via your preferred delivery method if there were any additional charges. The invoice will also be available to view in Quick Connect!