Get natural gas in place safely and reliably
Looking to install natural gas for a new development or property being constructed? Contact our Service Application team to get things started and answer any questions about how you can get natural gas in place. There are a few things we’ll need from you before we get started.
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Create New Account
In Alberta, natural gas retailers are responsible for setting up natural gas accounts, issuing bills and collecting payment.
To set up a retailer account, visit www.ucahelps.alberta.ca and choose the retailer that best meets your needs.
Did you know?
ATCO's Natural Gas Distribution division is not a retailer. We are a distributor—which means we ensure the safe and reliable delivery of natural gas to your home or business.
If you’d like to add another name to your natural gas bill, contact your retailer directly. You can find your retailer’s phone number on your natural gas bill.
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Obtain Account Information from ATCO (Natural Gas Distribution)
As part of our commitment to protecting your privacy, ATCO's Natural Gas Distribution division will only release site information to the customer named by your retailer.
If you would like to authorize someone else to access your ATCO Natural Gas Distribution information, you need to complete, sign and submit the following form:
If you are the site customer and require information to be released one time only from ATCO's Natural Gas Distribution to a third-party, please complete and return the following form:Questions? Contact us!
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New Service Lines
Take a look at what you need to do before applying for a natural gas service line installation.
For developers, we have a guide available for you to outline what we might need from you to provide natural gas to your developments:
If you are a commercial customer looking to apply for a natural gas service line, fill out the Commercial Information Sheet and email it to commercial.contracts@atcogas.com.
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Remove Disconnect or Alter a Service Line
Are you demolishing or renovating a building and need to disconnect, move or alter the path of a natural gas service line?
To get the process started, contact us! We will ask you to describe the work you need done and then point you in the right direction.
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Common Trench Backfill (Calgary Homebuilders)
For Calgary homebuilders, click here to complete your Common Trench Backfill request.