Meter & Service Alteration Request Form

If I am renovating a property and require two visits from the contractor i.e. attend to disconnect the service so I can complete works, then I require the contractor to return at a later date to complete the alteration another day (When the new box is installed), will this incur additional costs? 

Yes, you will need to submit two applications, one for a temporary disconnection, and a second application when you are ready for reconnection.

If I want to adjust the gas service around an obstruction, which ‘Service Type’ should I select? (i.e. you are installing a soak well and require the gas service to be adjusted)

Please select ‘Alter Gas Service Position’ as the ‘Service Type’ when you complete the form.

I am installing a swimming pool, why am I required to relocate the gas meter and gas service outside of the pool enclosure? 

As per ATCO policy, procedures and requirements, no gas meter or gas service can be located inside of a pool area/enclosure, please refer to ATCO’s Gas Meter Box Location Handbook for additional information. If you are installing a swimming pool, it is the installer, or customer’s responsibility to have the gas meter and gas service relocated to a compliant position as per to ATCO’s Gas Meter Box Location Handbook.

I have multiple gas meters or gas services to alter, does this incur additional costs? 

Yes, you can only submit one application per single gas meter, or gas service per property.

I have a commercial premise (school, café, restaurant, food hall, commercial kitchen etc.) will the alteration cost vary? 

Yes, you will need to select ‘Commercial’ as the ‘Type of Premise’ when you complete the form. All commercial alterations are quoted on a case-by-case basis.

I am sub-dividing a property, my current gas service is running into the future lot/block, am I required to have this relocated? 

Yes, you will need to select ‘Alter Gas Service Position’ as the ‘Service Type’ when you complete the form. If your meter needs to be moved entirely please select ‘Alter Gas Meter Position’ as the ‘Service Type’.

When submitting the Alteration Request form, please provide site plans to assist with the required alterations. Alternatively a site visit can be organised by a contractor once your application is submitted. 

For additional information please refer to the ATCO’s Gas Meter Box Location Handbook.

If further clarification is required, please submit an enquiry to constructionct@atco.com

I am extending my property, I am building a garage in front of the gas meter, do I need to relocate the gas meter and service? 

Yes, you will need to select ‘Alter Gas Service Position’ as the ‘Service Type’ when you complete the form. 

If your meter needs to be moved entirely please select ‘Alter Gas Meter Position’ as the ‘Service Type’.

When submitting the Alteration Request form, please provide site plans to assist with the required alterations. Alternatively a site visit can be organised by a contractor once your application is submitted. 

For additional information please refer to the ATCO’s Gas Meter Box Location Handbook.

If further clarification is required, please submit an enquiry to constructionct@atco.com

Originally I had a car port open on all sides, which I have now fully enclosed (bricked in, or sealed permanently), why am I required to relocate the gas meter and service outside of the garage? 

As per ATCO policy, procedures and requirements, no gas meter can be located in an area that can accumulate gas, additionally the service cannot run under any part of a building, this includes an enclosed garage.

I have physically damaged my gas meter box, it is now dented / crushed, what should I do? 

If you can smell gas, call 13 13 52 immediately to report the incident, if it is merely cosmetic damage you are liable and are required to submit an Alteration Request and select ‘Temporary Disconnection of Gas Service’ as the ‘Service Type’ in order to terminate the gas. 

You will need to organise your own gas-fitter to replace the gas meter box. 

Once your gasfitter has replaced the gas meter box, you need to then submit an Alteration Request and select ‘Re-Connection of Gas Service (Following Temporary Disconnection) as the ‘Service Type’ in order to have the gas reconnected. 

How long following submission of my application will the works be completed?

Applications are processed within three business days providing all conditions* have been met, following which an ATCO representative will contact you to schedule works.

How do I know if there is gas running to my property?

Please call 13 13 56 and confirmation will be provided.

How do I submit an application for alteration to an M18AL+ meter? 

This type of enquiry should be submitted to eservices@atco.com

When will an invoice for the works be issued?

ATCO will invoice customer for the service charges as soon as practicable after ATCO’s works have been completed.