PERMANENT DISCONNECTION REQUESTS
This application is only to be used where you wish to permanently disconnect your property from the gas distribution system (Permanent Disconnection) and you do not have an active account with your retailer.
If you wish to Permanently Disconnect your property but you still have an account with your retailer, please contact your retailer to close your account before you submit this form.
If you only wish to close your gas account or disconnect or remove the gas meter at your property, and you don’t wish to Permanently Disconnect your property, please contact your retailer.
In order to Permanently Disconnect your property, ATCO will need to ensure there is no gas meter. Where there is a gas meter, we can only Permanently Disconnect where:
1. the retailer has authorised us to remove the meter; and
2. the meter does not exceed AL12 in size (generally provided for small use customers - residential and small businesses). You will need to contact your retailer to remove any meters M18AL or above (generally provided for large use customers – commercial and industrial users).
If you request Permanent Disconnection but the retailer has not yet authorised removal of the meter, we will contact them and only proceed once we have this authorisation. We will remove the meter at the same time as we provide the Permanent Disconnection service and we will charge the retailer a fee for the meter removal. The retailer may on-charge this fee to you (in addition to the fee you pay to ATCO for the Permanent Disconnection).
DISCONNECTION AND REMOVAL OF GAS SERVICE REQUEST FORM
The Disconnection and Removal of Gas Service Form can be accessed below.
Safety Warning
Property demolition must not begin until ATCO has confirmed to the Customer that the Permanent Disconnection has been performed All due care and skill must be taken when conducting demolition at the Property, including to carry out any necessary investigations, to ensure no damage is sustained to ATCO’s infrastructure at the Property.
Completion of Works
We will look to process your application within 3 business days, from the date of your Retailer submitting their service request for meter removal (if applicable), and all conditions being met. Works will generally commence and be completed within 10 business days following your application being processed.
Fees
The service fee for ATCO to permanently disconnect a gas service is $1,303.28 (incl GST). If there is a meter at the property then this must first be removed, ATCO will charge the customer’s gas retailer an additional deregistration fee to remove this meter which may be passed on to the customer.
IMPORTANT NOTE: All permanent disconnection jobs will need to be pre-paid with successful payment occurring before any work commences. Payment can be made via the online form, with credit/debit cards issued by Visa or MasterCard and is securely processed by Westpac Banking Corporation. If you would like to discuss this change with an ATCO representative, or need further clarity on the change, please contact ATCO on 13 13 56.
Contact details
For any enquiries please contact 13 13 56 between 7.00AM and 6.00PM, Monday - Friday or email fax_demo@atco.com
Frequently asked questions
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Application processing times
We will look to process your application within 3 business days, from the date of your Retailer submitting their service request for meter removal (if applicable), and all conditions being met.
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When will the works be completed?
Works will generally commence and be completed within 10 business days following your application being processed.
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Is my property connected?
How do I know if there is gas running to my property?
Please submit an enquiry to fax_demo@atco.com and confirmation will be provided by ATCO.
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Confirmation of works for councils
My local Council has requested a notice confirming completion of disconnection works. Who will provide this?
On completion of works, ATCO will provide a notice of completion to the email address provided on your application.
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Application for disconnection of M18AL+ meter
How do I submit an application for disconnection of an M18AL+ meter?
This should be submitted via your Retailer. If you have any enquiries please send to eservices@atco.com
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No gas retailer account?
What should I do if there is a meter at my property but I haven’t got an active account with a Retailer?
Please submit an enquiry to fax_demo@atco.com and advice on how to proceed will be provided by ATCO.
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Payment
When is payment for the work incurred?
All permanent disconnection jobs will need to be pre-paid with successful payment occurring before any work commences.
Privacy
ATCO collects this information for the purpose of providing our services to you. We may provide the information to our related entities and to third parties including local government, government authorities and other service providers. For more information on how ATCO collects, uses, holds and discloses your personal information, see our privacy policy.