Upgrading and Replacing the Gas Network

ATCO is committed to maintaining our gas distribution network to the highest possible standard of safety and reliability. Part of this commitment involves the proactive replacement of our network. Due to the PVC network reaching its end of life, we are replacing the network with new Polyethylene gas pipes.

This work is divided into stages and usually takes about 3 months to be completed. It involves laying the new gas main in the street and then connecting each individual house that is already on the gas network to the new gas pipe.

We will need to access your meter box within your property boundary. We aim to complete the work as efficiently as possible with minimal disturbance to each household. Upon completion of the work you will receive a verge card in your letter box to advise we have finished the work. Should you be waiting on reinstatements to be completed past the 15 business days waiting time, please get in touch with us and we will endeavour to complete it ASAP. 

  • Will I be Charged for these works?

    No, these works are part of our proactive replacement program and no costs will be transferred to you.

  • Will these works affect my gas bill?

    No, our works will have no effect to your gas bill, all of the work gets carried out prior to the meter box so it will not be charged on your account. We are replacing our network like for like so meaning the pressure and supply tariff of gas will not change due to these works. 

  • What do I do if I smell gas?

    Call 13 13 52 immediately.

  • My property has been damaged from the works, what do I do?

    Once the work is complete, we aim to return within 15 business days to reinstate your property and leave it like we found it. If it has been more than 15 business days, please contact us via the enquiry form and we will endeavour to complete it ASAP.  

  • How long will these works take?

    These works are divided into different stages and each stage takes about 3 months to be complete.

    This means that you will notice us in your area for 3 months (depending on the stage) but does not mean that we will be working at your house for 3 months. We will only be working within your property boundary for 1 – 2 days. 

  • I would like to provide feedback or lodge a complaint about the works.

    If you have a complaint about the works, you can fill out a complaint form via the link below.