As part of ATCO’s commitment to provide a safe and secure gas distribution network, we are aware our field personnel may come in to contact with members of the public who have contracted COVID-19 or are currently under precautionary self-isolation.

Despite the current situation, gas faults and emergencies still require ATCO personnel to attend workplaces and homes, and if required to attend, we have implemented several enhanced protocols for our frontline team members, including:

• Asking if anybody in the home/workplace is currently under self-isolation
• Maintaining social distancing of 1m
• Avoiding touching surfaces where possible
•  Exercising safe hygiene practices while conducting works

To reduce the risks, should the member of the public express that they are currently under self-isolation,  ATCO personnel will be unable to enter their premises, but can still conduct critical works outside of the home and will ensure safety of the natural gas connection.

As a provider of energy services in Australia, we are determined to continue delivering the reliable service you need. To ensure our employees go home safely each day and to protect those in the communities we serve, our people who have direct interactions with customers will be practicing responsible social distancing and, in some instances, may wear enhanced personal protective equipment if needed.

We’re committed to doing our part to limit the spread of COVID-19 by following the guidance of the Australian Government. We continue to actively monitor the situation and will act accordingly as new information becomes available. We will provide updates on our website regularly, and will share new and relevant information through our social media channels.

To our customers around Australia, please stay safe—we look forward to lending you our support through this challenging time.