Gas is a flammable substance with a distinctive odour, similar to rotten eggs.

If you smell gas always eliminate ignition sources (don’t smoke, use electrical appliances, light switches or mobile phones) and move away from the area quickly, then call ATCO on  13 13 52* or report a gas leak online.

 *Local call fee from anywhere in the state excluding mobiles.​

For more information about gas safety please visit our gas safety website. 

Here are the steps you should take if you suspect a gas leak:

Before You Dig Australia can be used to find underground pipes. It is important for anyone who is going to do any excavation work to call Before You Dig Australia.

The ATCO pipes contain flammable gas which should always be treated with caution. Many gas pipelines also operate at pressures that could be dangerous to people or property if accidentally broken or ruptured.

Before You Dig Australia is a national referral service for anyone wanting to know the location of underground networks (including gas pipes) at a proposed excavation site, or home property.

The simplest way to get the required information is to request plans through the national Before You Dig Australia website. This should be done two clear working days before work is due to commence.

Alternatively you can phone 1100 to obtain information on underground networks at your excavation site or home.

Before You Dig Australia is a free service, however a call cost may be charged and some asset owners reserve the right to make a modest charge for some plans.

Neglecting to obtain Before You Dig Australia plans prior to excavating can lead to costly disruption to essential services, and injury or death to workers and the general public. It can also lead to heavy financial penalties.

Before carrying out any excavation work it is your duty to find the location of ATCO Gas pipes. Before You Dig Australia offers a simple way you can do this.

More information can be found on the Before You Dig Australia website.

There’s nothing more annoying than jumping in the shower only to find there’s no hot water. Most of us don’t generally spend much time thinking about our hot water system, cooktop or heater … until they stop working!

Regularly giving your gas appliances a quick clean and tune-up will keep them running safely and efficiently. Learn more about gas appliance safety at our gas safety website. 

Service regularly

Most manufacturers recommend that gas appliances be serviced every two years by a qualified technician.  Check your owner’s manual or manufacturer’s website for further information.

Check air filters

Air filters and fans can become blocked by lint and dust. Depending on the make and model of your gas heater, you may be able to clean the air filter yourself – consult your owner’s manual to see if this is recommended and how to do it.

Hoses and connections

Check the hose on your portable gas heater as they can become damaged or deteriorate with age. The bayonet connectors should also be examined for damage. An approved technician can replace any faulty hoses or connectors.

Flue pipes

If your appliance is vented externally, flue pipes should be checked for damage. Holes or loose fitting joints require immediate attention. If your flue needs servicing, call a licensed gasfitter to have it cleaned or repaired.

Ventilation

For all indoor heaters, ensure that your home is well ventilated and vent sources are unobstructed. Barbecues and patio heaters should only be used outside with adequate ventilation.

Here are some other things to consider to keep you safe from carbon monoxide poisoning:

• Make sure your home ventilation is unobstructed. 
• BBQs and patio heaters should only be used outside with adequate ventilation.
• Gas appliances should never be modified and should only be used in accordance with manufacturer’s instructions.
• Do not idle a vehicle in an enclosed garage, even with the door open.
• Always have an adequate fresh air supply before you start a wood fire.
• Always keep flue vents clear and clean.

Gas appliances have many safety features. For example stoves and heaters have inbuilt safety features to protect you and your home and business. To make sure these safety features work properly, installation and servicing of gas appliances must be carried out by a licensed gasfitter.

Symptoms of carbon monoxide poisoning can include:  

• Headaches
• Dizziness
• Breathlessness
• Nausea
• Collapse

In extreme cases carbon monoxide poisoning can lead to coma or death.

If you are experiencing symptoms, move in an area with plenty of fresh air and seek immediate medical attention or call an ambulance.

Natural gas is a safe and reliable energy source when used properly.

To ensure your safety, a number of our safety videos have been translated into a range of languages;

Watch these videos to find out what to do if you smell gas.