If you need to disconnect or remove your gas meter only, please apply directly through your Gas Retailer.
This application is not to be used for meters that are M18AL or above. Please contact the relevant gas retailer to apply for these meters to be disconnected and removed on the customer’s behalf.
Property demolition must not begin until ATCO has confirmed to the Customer that all gas services have been disconnected and all gas meters removed. All due care and skill must be taken when conducting demolition at the Property, including to carry out any necessary investigations, to ensure no damage is sustained to ATCO’s infrastructure at the Property.
Application Processing Time
Applications are processed within three business days of your Retailer (if applicable) submitting their service request and providing all conditions* have been met.
The service fee for ATCO to disconnect a gas service is $847 incl. GST. If ATCO is required to remove a gas meter additional charges may apply including charges payable direct to the relevant gas retailer. Please Note: As of the 30th January 2021, the Fee's and Charges for Disconnections and Removal of Gas Meter Requests will increase to $875.75 incl. GST.
For help with this form or for any enquiries please contact 13 13 56 between 7.00AM and 6.00PM, Monday - Friday or email email@example.com
Frequently asked questions
Application processing times
How long following submission of my application will the works be completed?
Your application will be processed within three business days of your Retailer (if applicable) submitting their service request and providing all conditions* have been met.
Works will commence within 10 business days following application being processed.
- Is my property connected?
Confirmation of works for councils
My local Council has requested a notice confirming completion of disconnection works. Who will provide this?
On completion of works, ATCO will provide a notice of completion to the email address provided on your application.
- Application for disconnection of M18AL+ meter
- No gas retailer account?
When will an invoice for the works be issued?
ATCO will invoice customer for the service charges as soon as practicable after ATCO’s works have been completed.