Gas

Disconnection and Removal of Gas Meter Form

Disconnection Requests

If you need to disconnect or remove your gas meter only, please apply directly through your Gas Retailer.

This application is not to be used for meters that are M18AL or above. Please contact the relevant gas retailer to apply for these meters to be disconnected and removed on the customer’s behalf.

 

Safety Warning

Property demolition must not begin until ATCO has confirmed to the Customer that all gas services have been disconnected and all gas meters removed. All due care and skill must be taken when conducting demolition at the Property, including to carry out any necessary investigations, to ensure no damage is sustained to ATCO’s infrastructure at the Property.

 

Application Processing Time

Applications are processed within three business days of your Retailer (if applicable) submitting their service request and providing all conditions* have been met.

 

Disconnection and removal of gas meter Request Form

The Disconnection and Removal of Gas Meter and/or Service Form can be accessed below. 

Fees

The service fee for ATCO to disconnect a gas service is $847 incl. GST. If ATCO is required to remove a gas meter additional charges may apply including charges payable direct to the relevant gas retailer.

 

Contact details

For help with this form or for any enquiries please contact 13 13 56 between 7.00AM and 6.00PM, Monday - Friday or email fax_demo@atco.com

Frequently asked questions

  • Application processing times

    How long following submission of my application will the works be completed?

    Your application will be processed within three business days of your Retailer (if applicable) submitting their service request and providing all conditions* have been met.

    Works will commence within 10 business days following application being processed.

     

  • Is my property connected?

    How do I know if there is gas running to my property?

    Please submit an enquiry to fax_demo@atco.com and confirmation will be provided by ATCO.

  • Confirmation of works for councils

    My local Council has requested a notice confirming completion of disconnection works. Who will provide this?

    On completion of works, ATCO will provide a notice of completion to the email address provided on your application.

  • Application for disconnection of M18AL+ meter

    How do I submit an application for disconnection of an M18AL+ meter?

    This should be submitted via your Retailer. If you have any enquiries please send to eservices@atco.com

  • No gas retailer account?

    What should I do if I haven’t got an active account with a Retailer? 

    Please submit an enquiry to fax_demo@atco.com and advice on how to proceed will be provided by ATCO.

  • Invoices

    When will an invoice for the works be issued?

    ATCO will invoice customer for the service charges as soon as practicable after ATCO’s works have been completed.

Privacy

ATCO collects this information for the purpose of providing our services to you. We may provide the information to our related entities and to third parties including local government, government authorities and other service providers. For more information on how ATCO collects, uses, holds and discloses your personal information, see our privacy policy

Have Questions?

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