Gas

Meter Alteration Request Form

Meter Alteration Requests

If you need to relocate your gas meter, gas service or need to temporarily disconnect or re-connect your gas service please complete an Alteration Request Form. 

 

Commercial Premises

If you have a commercial premise, a site visit will be coordinated upon receipt of your application for the scope of works and service charges to be determined.

 

Application Processing Time

Applications are processed within three business days providing all conditions have been met.

 

Fees

The service fee for ATCO to alter the position of an existing gas meter on the property $619.21 incl. GST.

The service fee for ATCO to alter the position of gas service only, not affecting the position of the existing gas meter $619.21 incl. GST.

The service fee for ATCO temporarily disconnecting the gas service $317.01 incl. GST.

The service fee for ATCO to alter pre-laid services (PLS / Yellow marker) $317.01 incl. GST. 

The service fee for Re-connection of service (following a temporary disconnection of service) $619.21 incl. GST. 

 

Contact details

For help with this form or for any enquiries please contact 13 13 56 between

7.00AM and 6.00PM, Monday - Friday or email amp@atco.com

Meter Alteration Request Form

The Meter Alteration Request Form can be accessed below. For applicable types of alteration requests, see the relevant section of this page.

Which type of Alteration Request should I submit? 

 

Alter Gas Meter Position

Submit an Alteration Request Form and select this ‘Service Type’ if you want to relocate your domestic gas meter to a new location on the property. Your gasfitter will supply and install a new gas meter box in a new position, and complete the property side pipework. ATCO will attend to alter the service line to your new gas meter box position.

Alter Gas Service Position

Submit an Alteration Request Form and select this ‘Service Type’ if you want to relocate your domestic gas service around an obstruction. For example if you are installing soak wells and you require the service to be altered around them, or you are constructing over the service area and require the line to be relocated, while maintaining the existing position of the gas meter box.

Alter Pre-Laid Service (PLS / Yellow Marker)

Submit an Alteration Request Form and select this ‘Service Type’ when a builder requires an above ground PLS marker to be moved out of the way of their construction e.g. footings are being poured within the PLS location.

The service-end-cap is housed inside the marker, please do not attempt to pull the service-end-cap out.

Temporary Disconnection of Gas Service

Submit an Alteration Request Form and select this ‘Service Type’ if the gas service requires temporary disconnection. You may not be sure when you will require reconnection (e.g. property renovation is occurring) and you need ATCO to return at a later date to reconnect the gas service. 

A separate application is required for gas reconnection, after the temporary gas disconnection.

Re-Connection of Gas Service (Following Temporary Disconnection)

Submit an Alteration Request Form and select this ‘Service Type’ when you/your customer is ready for re-connection, after having gas temporarily disconnected. The gas meter should be on site when ATCO attends for reconnection.

Frequently asked questions

  • Additional Costs

    If I am renovating a property and require two visits from the contractor i.e. attend to disconnect the service so I can complete works, then I require the contractor to return at a later date to complete the alteration another day (When the new box is installed), will this incur additional costs? 

    Yes, you will need to submit two applications, one for a temporary disconnection, and a second application when you are ready for reconnection.

     

  • Service Type

    If I want to adjust the gas service around an obstruction, which ‘Service Type’ should I select? (i.e. you are installing a soak well and require the gas service to be adjusted)

    Please select ‘Alter Gas Service Position’ as the ‘Service Type’ when you complete the form.

  • Swimming Pools

    I am installing a swimming pool, why am I required to relocate the gas meter and gas service outside of the pool enclosure? 

    As per ATCO policy, procedures and requirements, no gas meter or gas service can be located inside of a pool area/enclosure, please refer to ATCO’s Gas Meter Box Location Handbook for additional information. If you are installing a swimming pool, it is the installer, or customer’s responsibility to have the gas meter and gas service relocated to a compliant position as per to ATCO’s Gas Meter Box Location Handbook.

  • Multiple Gas Meters

    I have multiple gas meters or gas services to alter, does this incur additional costs? 

    Yes, you can only submit one application per single gas meter, or gas service per property.

  • Commercial Premises

    I have a commercial premise (school, café, restaurant, food hall, commercial kitchen etc.) will the alteration cost vary? 

    Yes, you will need to select ‘Commercial’ as the ‘Type of Premise’ when you complete the form. All commercial alterations are quoted on a case-by-case basis.

  • Sub-dividing a Property

    I am sub-dividing a property, my current gas service is running into the future lot/block, am I required to have this relocated? 

    Yes, you will need to select ‘Alter Gas Service Position’ as the ‘Service Type’ when you complete the form. If your meter needs to be moved entirely please select ‘Alter Gas Meter Position’ as the ‘Service Type’.

    When submitting the Alteration Request form, please provide site plans to assist with the required alterations. Alternatively a site visit can be organised by a contractor once your application is submitted. 

    For additional information please refer to the ATCO’s Gas Meter Box Location Handbook.

    If further clarification is required, please submit an enquiry to amp@atco.com.au

  • Extending a Property

    I am extending my property, I am building a garage in front of the gas meter, do I need to relocate the gas meter and service? 

    Yes, you will need to select ‘Alter Gas Service Position’ as the ‘Service Type’ when you complete the form. 

    If your meter needs to be moved entirely please select ‘Alter Gas Meter Position’ as the ‘Service Type’.

    When submitting the Alteration Request form, please provide site plans to assist with the required alterations. Alternatively a site visit can be organised by a contractor once your application is submitted. 

    For additional information please refer to the ATCO’s Gas Meter Box Location Handbook.

    If further clarification is required, please submit an enquiry to amp@atco.com.au

  • Car Ports & Garages

    Originally I had a car port open on all sides, which I have now fully enclosed (bricked in, or sealed permanently), why am I required to relocate the gas meter and service outside of the garage? 

    As per ATCO policy, procedures and requirements, no gas meter can be located in an area that can accumulate gas, additionally the service cannot run under any part of a building, this includes an enclosed garage.

  • Damaged Gas Meter

    I have physically damaged my gas meter box, it is now dented / crushed, what should I do? 

    If you can smell gas, call 13 13 52 immediately to report the incident, if it is merely cosmetic damage you are liable and are required to submit an Alteration Request and select ‘Temporary Disconnection of Gas Service’ as the ‘Service Type’ in order to terminate the gas. 

    You will need to organise your own gas-fitter to replace the gas meter box. 

    Once your gasfitter has replaced the gas meter box, you need to then submit an Alteration Request and select ‘Re-Connection of Gas Service (Following Temporary Disconnection) as the ‘Service Type’ in order to have the gas reconnected. 

  • Application Processing Times

    How long following submission of my application will the works be completed?

    Applications are processed within three business days providing all conditions* have been met, following which an ATCO representative will contact you to schedule works.

  • Is my Property Connected?

    How do I know if there is gas running to my property?

    Please call 13 13 56 and confirmation will be provided.

  • Alteration to an M18AL+ meter

    How do I submit an application for alteration to an M18AL+ meter? 

    This type of enquiry should be submitted to eservices@atco.com

  • Issue of Invoices

    When will an invoice for the works be issued?

    ATCO will invoice customer for the service charges as soon as practicable after ATCO’s works have been completed.

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