Communication
ATCO does not currently have access to contact details for customers, as these are held by your gas retailer. If we’re carrying out planned works at, or outside your property, we will typically send you a letter addressed to the owner/occupier to let you know at least five days prior to the proposed works. If the works are unplanned, we’ll leave a card in your letterbox, or gas meter box to advise you we’ve been, and let you know if any additional steps are required to restore your gas supply.
We welcome your feedback on our communication processes. If you would like to contact us regarding this, please drop us a line using our enquiries form.
Is it an emergency?
Have you hit a gas line? Or do you smell gas?
Call ATCO's Faults and Emergencies number - 13 13 52
For all General Enquiries, you can also call ATCO on 13 13 56
You can also email our Customer relations team: customer.relations@atco.com
Only local call fees apply from anywhere in Western Australia (excluding mobiles)